Terms of service

Done Mate Terms of Service

Last Updated: 15/06/2026

These Terms of Service ("Terms") govern your use of the Done Mate website and the purchase of products from Done Mate ("we", "us", "our").

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our website.

Nothing in these Terms affects your statutory rights under applicable UK law.

1. About Us

Done Mate operates this website and sells products to customers within the United Kingdom and other selected territories.

For any enquiries, please contact:

Done Mate
Email: hello@donemate.co.uk
Website: www.donemate.co.uk

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have the permission of a parent or legal guardian;

  • The information you provide is accurate and complete;

  • You have the legal capacity to enter into binding contracts.

We reserve the right to refuse service to any person where permitted by law.

3. Orders

All orders are subject to acceptance and availability.

Submission of an order does not constitute acceptance by Done Mate.

An order is accepted only when we dispatch the goods or otherwise confirm acceptance.

We reserve the right to:

  • Refuse any order;

  • Cancel any order;

  • Limit quantities purchased;

  • Refuse service;

  • Restrict sales to specific regions or customers;

where reasonably necessary for business, security, fraud prevention, stock availability, pricing errors or legal compliance.

4. Pricing and Product Information

We make reasonable efforts to ensure product descriptions, images, specifications and prices are accurate.

However:

  • Images are for illustrative purposes only;

  • Colours may vary depending on screen settings;

  • Minor differences in packaging, design or specifications may occur;

  • Measurements may vary within normal manufacturing tolerances.

We reserve the right to correct pricing errors, typographical errors or product information inaccuracies at any time.

If a pricing error affects your order, we may cancel the order and provide a refund.

5. Payment

Payment must be received before an order is processed.

We reserve the right to suspend, refuse or cancel orders where:

  • Payment authorisation fails;

  • Fraud is suspected;

  • Billing information cannot be verified;

  • Chargeback activity is identified.

Customers remain responsible for any fees charged by their bank, card issuer or payment provider.

6. Shipping and Delivery

Delivery times are estimates only.

We are not responsible for delays caused by:

  • Courier services;

  • Customs inspections;

  • Severe weather;

  • Transport disruptions;

  • Force majeure events;

  • Incorrect customer information;

  • Circumstances outside our reasonable control.

Risk in the goods passes to the customer upon delivery.

Ownership of goods transfers only after full payment has been received.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and delivery information;

  • Ensuring delivery addresses are correct and accessible;

  • Monitoring tracking information where available;

  • Inspecting products promptly upon delivery.

Done Mate is not responsible for losses arising from incorrect information supplied by the customer.

8. Returns and Refunds

Returns, refunds, replacements and cancellations are governed by our Returns and Refunds Policy.

Customers must follow the procedures outlined in that policy when requesting support.

We reserve the right to request photographs, videos, proof of delivery, packaging images and other reasonable evidence before approving claims.

9. Product Use

Customers are responsible for using products safely and in accordance with any instructions, warnings and applicable laws.

Done Mate accepts no responsibility for:

  • Improper use of products;

  • Failure to follow instructions;

  • Modification of products;

  • Damage caused by misuse, negligence or unauthorised alterations.

10. Intellectual Property

All content on this website, including:

  • Text;

  • Images;

  • Graphics;

  • Logos;

  • Product descriptions;

  • Website design;

  • Software and code;

is owned by or licensed to Done Mate and is protected by intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

11. Website Availability

We do not guarantee uninterrupted access to the website.

We may:

  • Suspend the website;

  • Restrict access;

  • Remove content;

  • Modify functionality;

at any time without notice where reasonably necessary.

12. Prohibited Activities

You must not:

  • Use the website unlawfully;

  • Attempt to gain unauthorised access to systems;

  • Interfere with website operation;

  • Upload malicious software;

  • Engage in fraudulent activity;

  • Submit false claims;

  • Abuse customer support services.

We reserve the right to suspend or terminate access where prohibited activity is suspected.

13. Fraud Prevention and Chargebacks

Done Mate actively monitors transactions for fraud and abuse.

Where fraudulent activity is suspected, we may:

  • Request identity verification;

  • Delay processing;

  • Cancel orders;

  • Refuse future transactions;

  • Report suspected fraud to relevant authorities.

Unjustified chargebacks may result in suspension of future purchasing privileges and recovery action where legally permitted.

14. Limitation of Liability

Nothing in these Terms excludes liability that cannot be excluded under UK law.

To the fullest extent permitted by law, Done Mate shall not be liable for:

  • Indirect losses;

  • Consequential losses;

  • Loss of profits;

  • Loss of business;

  • Loss of revenue;

  • Loss of opportunity;

  • Loss of goodwill;

  • Loss of data.

Our total liability arising from any claim relating to an order shall not exceed the amount paid by the customer for the relevant product, except where applicable law requires otherwise.

15. Force Majeure

Done Mate shall not be liable for any delay or failure to perform obligations caused by events beyond our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • War;

  • Civil unrest;

  • Government action;

  • Strikes;

  • Supply chain disruptions;

  • Internet outages;

  • Transportation failures.

16. Third-Party Services

Our website may contain links to third-party websites or services.

We do not control and are not responsible for third-party content, products, services or policies.

Accessing third-party services is at your own risk.

17. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

By using our website, you acknowledge that personal data may be processed in accordance with those policies.

18. Changes to These Terms

We may update these Terms at any time.

Updated versions become effective upon publication on our website.

Continued use of the website following publication constitutes acceptance of the updated Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.

20. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy and Returns and Refunds Policy, constitute the entire agreement between Done Mate and the customer regarding use of the website and purchases made through it.